PAYMENTS & DELIVERY
Was my order successful?
A confirmation will be sent to your email when we have received your order. If you haven’t got a confirmation within 30 minutes, please contact us.
Do I need an account on Paypal to make a purchase?
No, it is possible to pay with credit/debit card via Paypal without creating an account. Choose PayPal at checkout and you will be asked to confirm the payment with your name and card details.
Is it safe to purchase on your website?
Visia Cosmetics ensures our customers safety by never storing or transferring any credit card information. Our payment partners Paypal, Mondido and Klarna have their own standards and methods of securely passing data from and to our website without storing any sensitive information on our website.
Can I change or cancel my order?
As your purchase will be prepared quickly for dispatch, please contact our customer service as soon as possible to cancel or make any changes to an order. An order that have entered the shipping process must be returned for cancellation.
Are there any additional fees post-order?
VAT, import duties and taxes are included for orders within the EU. When you order from outside the EU, you may be paying VAT and other fees specific for the country you are receiving the product in.
What payment options do you provide?
We accept Visa, Mastercard, Diners, Discover and American Express. Your transaction will be handled by either PayPal, Mondido or Klarna, depending on the country you make the purchase from.
How can I track my order?
As soon as your order has been shipped, you will receive an email from DHL including your tracking information.
What countries do you deliver to?
We deliver to most countries. Please contact us if you cannot find your country in the drop-down menu at checkout.
How much does the shipping cost?
The shipping is free for all orders.
How long is the delivery time?
We strive to deliver all orders within 2-5 business days from the day the order is placed.
Can I return an order if I change my mind?
We offer free returns on all orders. A product can be returned free of charge within 30 days after delivery. Contact our customer service to schedule the return and to receive a pre-paid return label. For further information, please read our return policy.
What is Visia Vitalizer?
Visia Vitalizer is an exclusive and dermatologically tested serum that stimulates the growth of eyelashes and eyebrows and emphasize its natural beauty. By simple application made twice a day (morning & evening) you will begin to see a changes in your lashes and brows. Your eyelashes and eyebrows will become noticeably stronger, longer and fuller.
Does Visia Vitalizer contain prostaglandin or other hormones?
No. Visia Vitalizer does not contain prostaglandin or any other hormone.
Is Visia Vitalizer safe?
Yes. Visia Vitalizer contains a variety of vitamins and herbal extracts that will make eyelashes grow. It is ophthalmic and dermatologically tested and demonstrated to be safe and non-irritating. The serum contains no chemicals. As with all cosmetics, some people are very sensitive to one or more of the ingredients. Consult your doctor immediately if you suspect you have suffered an allergic reaction. You can even prior to first use to apply the serum on your inner side of elbow and wait 24 hours to see if any reaction has occurred.
How long time does it take to see results?
Results vary from person to person but the efficiency tests have shown that it takes about 4-6 weeks before the lashes look longer and fuller.
Can I use it more often to get better results?
No. The serum is designed to build the lashes that look thicker with only two applications a day. Application beyond this is not recommended.
What if I forget to apply Visia Vitalizer one day?
Just continue to apply as normal the next day, but keep in mind that consistency is the key to faster results.
How long does the result last?
The nourished eyelashes will last 1-3 months after you stop using Visia Vitalizer. Then they return to their original length and cycle. We encourage you to ”maintain” your lashes with the serum 1-3 times a week to continue to keep your long and full eyelashes.
Can I use Visia Vitalizer on my lower lashes?
Yes. Just be careful when you apply so you do not get the serum in your eyes.
Can I use Visia Vitalizer if I wear contact lenses?
Yes. However, we recommend that you take out the lenses during application.
Can I use Visia Vitalizer if I wear false eyelashes?
Yes. It is appropriate in combination with false eyelashes. It strengthens and enhances your natural lashes without affecting the condition of your eyelashes.
Can I wear makeup with Visia Vitalizer?
Yes. For best results, wait until the serum has dried before applying makeup.
Can I use Visia Vitalizer during pregnancy?
We advise that pregnant or nursing women do not use Visia Vitalizer for precautionary reasons.
When should I stop using Visia Vitalizer?
Continue to use the serum to maintain the healthy appearance of your eyelashes. Once you have achieved the desired results, we recommend that you ”maintain” your lashes with the serum 1-3 times a week.
What if I stop using Visia Vitalizer?
If you stop using the serum, your eyelashes will gradually regain the look they had when you started using the product.
How long does a tube of Visia Vitalizer last?
If the product is used as directed. 10 ml should last for about 3 months depending on how you use your Visia Vitalizer.
What do I do if I get the serum in the eye?
Rinse with plenty of water and seek medical attention if irritation develops.
Can Visia Vitalizer be used on eyebrows?
Yes. The serum is specifically formulated to improve the appearance of both eyelashes and eyebrows. Use Visia Vitalizer on eyebrows in the same way that you use on the eyelashes. The special brush gives an easy and comfortable application.
Is Visia Vitalizer tested on animals?
No! Our products are dermatologically tested and have not undergone animal testing.
Is there any side effects with the serum?
As with all cosmetics there can be side effects. Would you in rare cases experience some side effects, such as redness or irritation, wash your face and stop using the serum. You can even prior to first use to apply the serum on your elbow and wait 24 hours to see if any reaction occurred.
What does Visia Vitalizer contain?
Aqua, Propylene Glycol, Butylenes Glycol, Dipropylene Glycol, Sodium PCA, Sodium Hyaluronate, Betaine, Carbomer, Tri-ethanol Amine, PEG-60 Hydrogenated Castor Oil, Acrylate Copolymer, Biosaccharide Gym-1, Alantoin, Methyl Paraben, Xylitol, Lecithin, Mulberry Root Extracts, Green Tea Extracts, Portulaca Extracts, Panax Ginseng Root Extracts, Aloe Extracts, Collagen Extracts, Benzophenone-4, Tocopheryl Acetate, Pantenole and Desodium Ethylenediaminetetraacetic Acid.